NEW PATIENT MAPS: 1 | 2 | 3 | 4
SECTIONS: 1 | 2 | 3 | 4 | 5 | 6
In Map 1, we consider two kinds of issues that affect treatment before you sit down together the first time.

First are those that arise prior to working with any patient:

  • General decisions about how you work [Section 1]
  • Issues of your office set-up, record keeping and so on [Section 2]
  • Things you can do to be prepared for a call from a prospective patient [Section 3]

Then there are issues that arise when dealing with a particular patient:

  • How you handle an initial telephone call [Section 4]
  • Some possible issues between the initial call and the first session [Section 5]
  • Issues that can come up when you first meet the patient in the waiting room [Section 6]

By the time you go into your office [Map 2, Section 7], you already will have set a tone for the session and have an initial impression of the patient [or patients].