In Map 1, we consider two kinds of issues that affect treatment before you sit down together the first time.
First are those that arise prior to working with any patient:
- General decisions about how you work [Section 1]
- Issues of your office set-up, record keeping and so on [Section 2]
- Things you can do to be prepared for a call from a prospective patient [Section 3]
Then there are issues that arise when dealing with a particular patient:
- How you handle an initial telephone call [Section 4]
- Some possible issues between the initial call and the first session [Section 5]
- Issues that can come up when you first meet the patient in the waiting room [Section 6]
By the time you go into your office [Map 2, Section 7], you already will have set a tone for the session and have an initial impression of the patient [or patients].