NEW PATIENT MAP REFERENCES:
Lucas, Susan: Where to Start and What to Ask; An Assessment Handbook. New York: W.W.Norton, 1993, Ch. 1.
Silverman, Barry. “Converting calls into clients: How to make the most of new contacts.” Psychotherapy Networker, Nov/Dec 2005, pp 27-28
Strean, Herbert S. Resolving Resistances in Psychotherapy. New York, Wiley, 1985